With the aim of facilitating the communication between support department and all others and speeding up the resolution time for support issues, our client is looking for a Customer Success Engineer M/W in Iceland.

Your missions: * Analyze, Troubleshoot, solve self-assigned tickets escalated by Customers, * Conduct standard and complex analysis in autonomy, * Participate to integration and tests activities on site, * Participate to integration workshop as referent, * Maintain components of IT infra and backend, including Hardware and Software, * Reproduce customer issues and document them before escalation to L3 Software support team, * Formalize corrective action plans or local workaround within the SLA, * Solve or escalate the analysis to the Level 3 support internal team or suppliers for getting a permanent fix or further investigation and expertise, * Communicate regularly to keep the customer and Service Delivery Managers informed on the progress, * Delivered maintenance documentation, operation manual, test procedures and test reports, * Perform on-site administration activities and preventive maintenance – customer premises, * System ramp up support on site – customer premises, * When on-site upgrade, perform activities of integration, deployment and on-site post-support – customer premises, * Fill-in Support ticket tracking tool appropriately, * Ensure customer satisfaction in maintenance and support,

Key technical skills * Good experience in offering support of administrating Linux environments and/or applications. * Experience troubleshooting with at least one Scripting language: (preferably Bash) * Relevant experience with SQL – ( basic queries: Select, update, Insert, etc.) * Basic networking skills (e.g. TCP/IP , HTTP, or any encryption methods/protocols) * Knowledgeable of basic troubleshooting and debugging live software systems. * Basic administration experience with Kubernetes ( K8s ) * Basic experience in VMware ESXI server ( administration & Troubleshooting) * Basic experience with any web/application servers (e.g. Apache, JBoss) * Very good abilities for root cause analysis (RCA) * Fluent Icelandic and English languages Nice to have: * Experience in maintaining IBM/HP Servers, SAN, Dell, and PC servers * Good/very good scripting skills (Python, shell scripts…) – for debugging purposes * Knowledgeable in Java or any other OOP language. (able to read and understand code) * Experience in development, customization, and integration would be an added advantage * Knowledgeable in administrating and maintaining Oracle Database * Certification in system management best practices (ITIL) is a plus (or relevant experience). * Experience with Windows Servers is a plus. Key soft skills & behavior * Customer oriented, * Interpersonal and communication skills, * Constructive collaboration, * Team player, able to make autonomous decisions if needed, * Continuous improvement (implementation reviews, optimization, decrease no. of bugs detected in production etc.) * Problem solving skills,

PART TIME POSITION 2.5 days per week (20h) Starts: ASAP Duration: 2 months renewable Location: Keflavik airport full onsite

Rodolphe Szymczak Talent Community Specialist Infrastructure & Cloud +33 7 57 91 43 37 [email protected]