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Remote IT N2/N3 Support for Endusers (H/F)

# 77774
9 month (since 20 mars)
#Infrastructure & Cloud computing#ServiceNow#Office 365#Windows


  • Systematically interpreting of user problems and identification of solutions and possible side effects.
  • Using experience to address user problems and interrogates database (Servicenow) for potential solutions.
  • Escalating complex or unresolved incidents.
  • Recording and tracking issues from outset to conclusion.
  • During change, systematically acting and responding to day by day operational needs and reacting to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Maintaining records, informing users about the process and advising relevant persons of actions taken.
  • Receiving and handling requests for support.
  • Providing first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Assisting with the development of standards, and applying these to track, monitoring, reporting, resolving or escalating issues.
  • Creation of support documentation.

Required profile

  • Detailed knowledge of Windows client and server OS and Office 365
  • Knowledge of ServiceNow
  • Excellent problem-solving skills.
  • Good analytical and communication skills.
  • English language mandatory, German would be a plus


Tübingen for introduction (1 week) /full Remote afterwards

Timeframe: starts asap and ends Dec 2023.

Pierre Obozian

+33 7 57 90 07 60



Sourcing Manager

+33 7 57 90 07 60


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