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Service Delivery Manager (W/M) - remote

# 7842
Jersey City
Not mentioned
2 month (since 04 Oct)
#IT Governance#Project management & Agile Coaching#BASIS


I am looking for a Service Delivery Manager for one of my Client based on the East Coast of the USA.


The objective of this mission is to set up and coordinate the hypercare phase until the end of January:

  • The mission is on the Corp side, which provides the service to its US subsidiary which has just started on the new platform (already existing core for EMEA).

  • Understand the critical flows / interfaces for the business

  • Be able to do a first level of analysis of needs / incidents

  • Communicate with the client (the US subsidiary), establish monitoring tables / KPIs

  • Coordinate activities with IT teams (Corp), knowing that different suppliers / departments intervene for different network layers, infra, apps, etc.)

Required profile

East Coast USA time zone


3-month contract renewable

Fully remote

Elodie Florence

0033 9 80 09 14 64



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